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We prioritize customer satisfaction.
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Why You Can Trust Us
Security Deposit System: Each merchant must deposit a $2,000 security deposit before listing products.
✅ Effectively prevents fraudulent transactions and malicious behavior.
✅ In case of fraud or non-delivery, the platform has the right to use the security deposit for compensation.
Platform Verification Mechanism: All listed products undergo authenticity and quality verification by the platform to ensure accurate and truthful product information.
Merchant Information Protection: We value privacy and security. To protect the rights of individual merchants, the platform will anonymize the display of merchant identity information, retaining only necessary transaction communication channels.
Frequently Asked Questions About Product
Please read our frequently asked questions to find out more.
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Return PolicyWe want you to shop with confidence — but please note:Minor cosmetic wear or flaws (like light scratches, scuffed corners, or packaging dents) that don't affect functionality are generally not eligible for return or refund.You can request a return within 72 hours of delivery (based on the carrier’s timestamp) and before the transaction is marked as complete, if one of the following applies:1：The item was damaged during shipping2：You received the wrong item3：The item is counterfeit or fake4：The item is significantly different from the listing description or photos5：The item is unopened and within 15 days of delivery
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Refund PolicyIf your return request is approved, a full refund will be issued to your original payment method.Refunds are processed after the return item has been shipped using our prepaid return label.Once your return is confirmed as shipped, we’ll process your refund within 7 calendar days.The funds will be returned to your original payment method after the return is successfully completed.You'll receive an email confirmation once your refund has been processed.
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Warranty & Product Quality GuaranteeWe offer a 30-day warranty that covers all product quality issues — including, but not limited to, manufacturer defects and material flaws, especially in electronic devices (note: battery issues are not included).All product components — such as the screen, battery, and internal hardware — are original, unless clearly stated otherwise in the product listing.While we do not guarantee battery health, most devices ship with batteries at 70% health or higher.
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How long will it take to get my orders?We process and ship most orders within 1–2 business days after payment is confirmed. To ensure reliable delivery, we use trusted carriers like UPS, FedEx, and DHL.We offer several shipping options to fit your needs:Standard Shipping: 10–15 business days (final cost shown at checkout)Shipping costs are calculated based on the item’s size, weight, and destination. You'll see the exact cost during checkout.Please keep in mind that delivery times can vary depending on your location and the shipping method you choose.